If your installed and activated theme suddenly deactivates and requires you to re-enter the activation information, do open a ticket with us and send us the following information so we can check and get the problem sorted.

1. Kindly send us the following details so that we can investigate the issue on our side.

    Your activation code (Transaction ID).

    Your Hosting company name & official website address.

    Your hosting server IP addresses. (Ask your host if you dont know).

    Your Website URL.

2. Ask your host provider if any outgoing connections to our activation server at http://digitalguard.it is being blocked by your host security system or firewall.

We do appreciate your patience as we work on solving this issue.